UK Client Reorders Tea Tree Soap | Custom OEM Story

I vividly recall the first time we dealt with this client from the UK. They didn't find us on Google, LinkedIn, or Alibaba. A buddy told them about us, which was the most natural method for them to find us.

I saw the email come in in August 2022. It seems like I had seen the name before. As it turns out, this customer had already ordered a different type of soap from us before. Now, a friend of theirs (who was also one of our pleased customers) had told them to shop from us again. Five thousand custom-labeled tea tree oil soaps are how this new project got started.

A Simple Request, A Tight Timeline

The talk went quickly because the client already knew how we worked. This time, they wanted something new for their brand: a natural tea tree oil soap with their logo on it that would be ready to hit the shelves of their UK store.
The specs were clear:

• 5,000 pieces
• Each with a custom brand label
• Retail-ready packaging
• Delivery within three weeks
• And no visits to the factory; everything is done online.

I was sure we could do it. In our Huizhou soap factory, we've made millions of soap bars, and our private label soap order system works perfectly.

From Design to Production — All Online

We mostly talked through email and WeChat. We talked about the paper and finish for the labels, provided mockups of the designs, and made sure everything fit with the look of their brand.
Being able to see the packaging digitally helped things move along more quickly. Our team made realistic 3D models so the client could see exactly how the finished product will look without having to go to the factory.
They swiftly authorised the label, and within a few days, we were making it.

The Pickup — Just in Time

This time, the client didn't need us to set up shipping. They have their own freight forwarder in China who was putting together a container to send to the UK. Right on time.
As soon as we were done packing, their forwarder arrived right to our building to take up the products. The soaps were put in the client's container, and 30 days later, they got to the UK port.
Smooth. Works well. On time.

Feedback That Made Our Day

The client sent me a message on WeChat about a week after the delivery.
"The soap with tea tree oil looks great. The smell is just nice, and the label is wonderful.”
That one line summed it all up. But what happened next stated even more: they placed another order for a lot of things.
They wanted to stock the soap not just at their store this time, but also in other places, and they were already talking to us about future seasonal scents.

What This Story Means to Us

This wasn't just another order for me. It reminded me of why referrals are important and how trust and quality lead to long-term connections.
What made this order work was:

• We brought Natural Soap that was made just for you on time.
• The client never had to worry about delays in communication.
• From designing labels to delivering the goods, our staff was there for them.
• And most importantly, they came back for more.

We'd love to help you find a trusted OEM soap manufacturer in China if you're a shop or skincare brand.
Our facility can make whatever kind of soap you want, including tea tree, lavender, charcoal, or unique herbal blends. Your logo will be on every bar.